At a glance
You will cover:
Programme description
The complaints process is an internal conflict resolution mechanism designed to address stakeholder views and improve service for pupils and the community.
This new module aims to explore comprehensive complaints management components to reduce and resolve complaints efficiently.
Preview slides
Who developed this module?
Rani Kaur, Head of Advice
Rani oversees NGA’s Advice team and GOLDline service. She leads on the SEND and premises management policy areas and manages NGA’s work on equality, diversity and inclusion. She is co-chair of an infant and nursery school in Solihull.
Fariha Choudhury, Senior Projects and Advocacy Officer
Fariha supports the development of NGA's policy and information outputs with a particular focus on multi academy trust governance. Alongside working at NGA, Fariha is undertaking a Masters in Education at the University of Birmingham.
Unit 1
- Determining a vexatious complainant flow chart
- Behaviour in schools: sanctions and exclusions: Exclusions - GOV.UK
- Reviewing your complaints procedure | National Governance Association
- School complaints procedures: guidance for maintained schools - GOV.UK
- Setting up an academies complaints procedure - GOV.UK
Unit 2
Module Includes
- 1 Unit
- Module Certificate
