Judicium: Handling complaints in schools and trusts

At a glance

You will cover:

components of a robust complaints procedure

effective board oversight of complaint management

elements of a robust complaints investigation

Study time 45 minutes

Programme description

The complaints process is an internal conflict resolution mechanism designed to address stakeholder views and improve service for pupils and the community.

This new module aims to explore comprehensive complaints management components to reduce and resolve complaints efficiently.

Preview slides

"As a previous headteacher, this has given me a greater understanding of the role of the Governor in complaints."

User review

"Found it helpful to look at complaints through a governance perspective - my previous experience has been as a teacher."

User review

"This is an excellent module. As a new governor, I've learnt a lot from this module. I realise this is a complex topic, but feel I've gained some basic knowledge of what a complaints procedure should look like and how complaints are resolved."

User review

Unit 1

Unit 2

At a glance

You will cover:

Study time 45 minutes

Programme description

Preview slides

"As a previous headteacher, this has given me a greater understanding of the role of the Governor in complaints."

"Found it helpful to look at complaints through a governance perspective - my previous experience has been as a teacher."

"This is an excellent module. As a new governor, I've learnt a lot from this module. I realise this is a complex topic, but feel I've gained some basic knowledge of what a complaints procedure should look like and how complaints are resolved."

Module Includes